Privacy Policy

Last updated: 4 September 2026

This Privacy Policy explains how this website and platform (“we”, “us”) collect, use, store and share information when you visit the site, send an enquiry, or use our WhatsApp, social media, voice and automation services.

1. Information we collect

• Account and enquiry details such as name, business name, phone number, email, industry and message content.
• Customer conversation data that you connect to the platform, including WhatsApp, Instagram, Facebook, YouTube, website chat and voice call content, metadata, media and timestamps.
• Business content you upload so the AI can answer, such as products, FAQs, pricing, availability, policies and CRM records.
• Technical data such as IP address, browser type, device, pages visited and approximate location.

2. How we use information

We use information to provide and improve the service: reply to customers, qualify leads, book appointments, send catalogues or payment links, update CRM records, hand off chats to your team, prevent abuse, and respond to your support requests.

3. WhatsApp, Meta and other providers

If you connect WhatsApp, Instagram, Facebook or similar channels, message traffic also flows through Meta and other network providers under their terms. Voice, AI model, payment gateway, hosting and CRM partners may process data as needed to run the feature you enable. We do not sell personal data.

4. AI processing

Conversation text and the knowledge you provide may be sent to AI models so the agent can understand intent and reply. Do not upload data you are not allowed to process. You remain responsible for notices and consents you owe your own customers.

5. Cookies

The website may use cookies or similar tools for session, security and basic analytics. You can block cookies in your browser; some site features may not work as expected.

6. Retention

We keep enquiry and account records as long as needed to provide the service, meet legal duties, and resolve disputes. Connected chat logs follow the retention settings of your workspace and the third-party channel.

7. Your choices

You may ask to access, correct or delete personal data we hold about you, or disconnect a channel. We may refuse a request where the law requires us to keep records. Contact us using the details below.

8. Children

The platform is for businesses. It is not directed at children, and we do not knowingly collect data from children.

9. Changes

We may update this policy. The “Last updated” date at the top will change when we do. Continued use of the site or service after an update means you accept the revised policy.

10. Contact

For privacy questions, use the Contact page. Related terms are in our Terms and Conditions.