Terms and Conditions

Last updated: 4 September 2026

These Terms and Conditions govern your use of this website and our WhatsApp, social media, AI chatbot, voice and automation platform. By using the site or starting a plan, you agree to these terms.

1. Who this is for

The service is offered to businesses and their authorised staff. You confirm you have authority to connect business channels such as WhatsApp Business, Instagram, Facebook, CRM, ecommerce and payment tools.

2. The service

We provide software that can capture leads, answer customers, qualify interest, book appointments, share products, collect payments where enabled, update CRM records, and hand off to a human. Features depend on the plan you choose and the channels you connect.

3. Your responsibilities

• Keep login details secure and use only accurate business information.
• Comply with WhatsApp, Meta, Google, payment gateway and other provider policies, including opt-in, template and spam rules.
• Obtain any consent required from your customers before messaging them or using their data in the AI.
• Do not use the platform for illegal content, fraud, harassment, or unsolicited bulk messaging.

4. AI and results

AI replies are generated automatically from the knowledge you provide and the conversation context. Outputs can be incomplete or incorrect. You must review high-value, legal or business-critical conversations. We do not guarantee leads, conversions, uptime of third-party networks, or specific sales results.

5. Plans, fees and third-party charges

Starter, Growth and Business plan fees are billed as shown at purchase. WhatsApp/Meta conversation fees, AI usage, voice minutes and payment gateway charges may be billed separately by us or by the provider. Taxes may apply. Unpaid amounts may lead to suspension.

6. Human handoff

The AI is meant to handle repetitive questions and qualification. Complex, angry or high-value chats should be handled by your team. You are responsible for staffing that handoff.

7. Intellectual property

The website, software and branding remain ours. You keep rights in your own content, product data and customer lists, and grant us a licence to process them only to provide the service.

8. Suspension and termination

We may suspend or end access if you breach these terms, if a channel provider blocks the account, or if required by law. You may stop using the service at any time. Fees already paid are not refundable except where required by law or agreed in writing.

9. Liability

To the extent allowed by law, we are not liable for lost profits, lost data, missed leads, or outages of WhatsApp, Meta, voice or payment networks. Our total liability for a claim is limited to the subscription fees you paid us for the service in the three months before the claim.

10. Privacy

How we handle personal data is described in the Privacy Policy.

11. Changes

We may update these terms. The “Last updated” date will change when we do. Continued use after an update means you accept the revised terms.

12. Contact

Questions about these terms can be sent through Contact.