Cancellation & Refund Policy
Information on subscription cancellations, billing cycles, and refund eligibility for Talk AI Pilot services.
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Last updated: 4 September 2026
This Cancellation and Refund Policy outlines the terms regarding subscription cancellations and refund requests for Talk AI Pilot services.
1. Subscription Cancellation
You may cancel your Talk AI Pilot subscription at any time through your account dashboard or by contacting our team via the Contact page. Upon cancellation, your access remains active until the end of your prepaid billing period.
2. Refund Eligibility
We provide a 7-day money-back guarantee for first-time subscribers on our Starter and Growth monthly plans. If you are not satisfied with the service within the first 7 days of initial subscription, contact support to request a full refund of your base subscription fee.
3. Non-Refundable Items
- Usage-based charges consumed via third parties (including official Meta WhatsApp conversation fees and third-party AI compute) are non-refundable.
- Bespoke implementation or custom flow engineering services once completed or underway are non-refundable.
- Recurring subscription renewals after the initial 7-day period are non-refundable.
4. Refund Processing
Approved refunds are credited to the original payment method (via Razorpay / UPI / Net Banking / Card) within 5 to 7 business days from approval.
5. Contact Support
For billing queries, cancellations or refund assistance, please submit an enquiry on our Contact page.
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